Here, Bob gives a little insight to our Web Package system we offer.
Aside from this Web Package system our clients have access to 24/7, they also receive electronic statuses from us as soon as they are entered into our database. Each time our servers make an attempt on a paper, they provide this to our office staff, and we physically enter it in the system. These status updates generate automatic e-mails that go to our clients so they are aware of what’s happening with their papers. Once a job is closed out and a paper is served and a signed affidavit is scanned into our system, an automatic e-mail is generated and sent to the client as an alert. In this e-mail, along with the service details, a link is provided that gives the client access to a digital copy of their return of service.
Clients can also call us at any time during business hours, and we respond to their requests and inquiries right away. If an address we are attempting is unsuccessful and further instructions are needed, this is relayed to the client in the status e-mail that is generated. It’s our duty as professionals to make sure they are kept abreast on their services. At the end of the day, they are trusting us to perform a service for them, so we do everything in our power to get the paper served. ♦
When we think of serving documents, we think of the act of delivering papers to someone. And although this is essentially what service of process is, we tend to neglect what goes on behind the scenes.
The players include attorneys, paralegals, process servers, and staff of the process serving companies, and they all have respective roles that are equally necessary. Without attorneys, there would be no papers to serve. Without paralegals, work would not be distributed to process servers and communication between attorneys and process serving companies would be virtually nonexistent. Without process servers, there would be no one to serve documents. Without office staff of process serving companies, there would be no one to properly route documents to their rightful servers, there would be no one to generate affidavits of service, there would be no one to generate invoices, there would be no one to communicate between client and server, and there would be no one to micromanage each service to ensure clients are kept abreast of what’s going on.
As you can see, the office staff plays multiple roles, and the ones I listed are only a few. In our office, we have a manager, an assistant manager, a send-away clerk, two data entry clerks, a billing clerk, and an accountant. Each position comes with its own duties and challenges, but it’s important to recognize that every person plays an essential part in the day-to-day functions that make up our business. Without even one of these positions, we would fall short of a consistent flow. ♦
Attorneys can be demanding.
People, in general, can be persistent when they want something. At Professional Process Servers & Investigators, Inc., our number one goal is to please the client. In order to do this, we must keep in mind what the client wants from us.
Below is a general infographic of what clients are typically looking for from process servers and process serving companies.