Our Team

Amaro Hesen is the president and owner of Professional Process Servers & Investigators, Inc, as of August 2019. Originally from London, England, he moved to South Florida in 2014.

Amaro’s background is in direct sales and operational management. In London, he was a senior manager at the largest personal injury claims management company in the United Kingdom. With his knowledge and expertise, and, more importantly, his vision, he has been able to add an extra layer of success to our business. As we have maintained a significant reputation over the past couple decades, we are ready to take our business to the next level, as far as optimizing and servicing more clients on a more widespread basis. Amaro is constantly working on adding and building on the technological advancements available in the process serving industry, so we can continue to give all our clients the best service possible.

Amaro is hardworking, dependable, and trustworthy, and he enjoys helping members of the team progress within the business. He believes the success of this company comes from within, with the success of the employees. He enjoys working with all the staff and appreciates our great team and fantastic, loyal client base.

Robert Fischer founded the business and began his career with serving process in 1992. Prior to this, he was employed by the Central Intelligence Agency, serving in various overseas assignments. Because of his background and highly-skilled training, he had become a highly productive process server with one of the highest success rates in the country. As an investigator, Bob took on assignments from a variety of clients, including well-known law firms, insurance companies, government agencies, and local celebrities. He specialized in background checks and locating hard-to-find witnesses. He conducted investigative services relating to product liability, trademark infringement, auto accidents, and wrongful death cases and also performed surveillance. Other duties involved a wide range of disciplines, incorporating private investigative activities, intelligence-gathering with “sources and methods,” and developing substantive intelligence and human-intelligence gathering. Nancy Fischer, co-founder, designed our methodical and effective office system. She is a former employee of the Department of State, Foreign Service, who served as administrative assistance to the Consul General in Zaire, Africa, and spent many years overseas.

Our process servers make up a team of approximately 10 to 15 fully trained, licensed and bonded men and women along with courthouse runners and couriers. We have several skilled and seasoned investigators who work with us as well.

Although we service all of Broward, Miami-Dade and Palm Beach counties, within our office, we also have a send-away department that is responsible for sending services of process outside of the tri-county area.


Our Office Staff

Stacy Rose/Office Manager

Connie Nunez/Accounting Supervisor/Assistant to President and Vice President/Mail Supervisor

Johnelle Rodriguez/Billing Specialist and Marketing & Communications Director

Jaymie Bulcourf/Send-Away Supervisor

Victoria Amion/Send-Away Clerk

Olga Gonzalez/Data Entry Clerk and Customer Service Representative

Umeka Mott/Status Clerk and Service Representative

Marissa Nunez/Office Assistant

Hector Reyes/Runner

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