It all starts in house.


When we think of serving documents, we think of the act of delivering papers to someone. And although this is essentially what service of process is, we tend to neglect what goes on behind the scenes.

The players include attorneys, paralegals, process servers, and staff of the process serving companies, and they all have respective roles that are equally necessary. Without attorneys, there would be no papers to serve. Without paralegals, work would not be distributed to process servers and communication between attorneys and process serving companies would be virtually nonexistent. Without process servers, there would be no one to serve documents. Without office staff of process serving companies, there would be no one to properly route documents to their rightful servers, there would be no one to generate affidavits of service, there would be no one to generate invoices, there would be no one to communicate between client and server, and there would be no one to micromanage each service to ensure clients are kept abreast of what’s going on.

As you can see, the office staff plays multiple roles, and the ones I listed are only a few. In our office, we have a manager, an assistant manager, a send-away clerk, two data entry clerks, a billing clerk, and an accountant. Each position comes with its own duties and challenges, but it’s important to recognize that every person plays an essential part in the day-to-day functions that make up our business. Without even one of these positions, we would fall short of a consistent flow. ♦

What Clients Want

Attorneys can be demanding.

People, in general, can be persistent when they want something. At Professional Process Servers & Investigators, Inc., our number one goal is to please the client. In order to do this, we must keep in mind what the client wants from us.

Below is a general infographic of what clients are typically looking for from process servers and process serving companies.


what do clients want (from process servers).png

More on what we Do


This is another name for listening devices that are used covertly. Our company, Professional Process Servers & Investigators, Inc., has the capability to electronically “sweep” for these bugs, and we do this for several large companies; they get swept twice a year.

To be more specific, we have had high-profile individuals here in South Florida who have been involved in divorce cases and hired us to sweep their new residences. The motive behind this was to make sure their spouses were not using these audio devices or hiring a detective to work on their behalf. We can also do counter-surveillance measures to make sure the husband or wife is not being followed by another investigator.

This type of service is something that is understandable for well-known individuals. However, it is not something we do on a regular basis.

Planting a bugging device on someone’s car to track where he/she is going seems like a simple fix to catch someone’s whereabouts. However, this is not legal. The only way this can lawfully be done is if someone hires an investigator and a device is placed on a vehicle this person owns. For instance, a guy may want to know where his wife is taking his or their vehicle at 2:00 in the morning. If you were in this position, wouldn’t you want to know the same?

“But we believe in not even getting close to the grey line,” Bob, President of Professional Process Servers & Investigators, Inc., warns.

The work we do is always legitimate, and we always make sure to abide by the law and by the Florida Statutes, especially because the majority of our clients are law firms.

A privilege we have, which is a key advantage for investigators and law enforcement agencies in general, is special access to databases and sites that allow us to obtain discreet information about individuals. For instance, say we are working on an accident case and have an accident report. There is a witness, John Doe, with an address and date of birth taken by the police officer at the scene. Three years later, the case is going to court and the witness needs to be subpoenaed to take a deposition. However, it is discovered this person moved two years ago.

There are certain sources we use that allow us to locate individuals in circumstances such as these. The company that owns this particular database monitors Bob, our lead investigator, to make sure all their information is secured, locked up, and shredded.

We have a responsibility to protect the privacy of the individual, just as we protect the dates of birth and social security numbers provided in subpoenas for records by redacting them. There is no reason for personal information to get out there. The only other party that needs to have the individual’s information (i.e. vehicle information, tag information, etc.) is the process server going out to serve the document(s).

Here at Professional Process Servers & Investigators, Inc., we also do simple asset searches of real properties, cars, boats, planes, trains, pretty much anything that is considered to be a real property. When it comes to banking-related information, we are able to obtain this, but because of the amendments to the Privacy Act of 1974 (Computer Matching and Privacy Protection amendments) that were enacted in the 1990s, as private investigators, with today’s new technology, it is practically next to impossible. However, with a certified copy of a judgment from our clients, we can search banks and search for individual bank accounts by using the person’s information.

Once we obtain this information, we forward it to the client, who then sends over a writ of garnishment and finds out how much money is in the account. This is how attorneys are able to satisfy judgments. Most of this work is actually done electronically.

Our services are not confined within the United States; we actually perform investigative duties internationally. If a client wants to pay money for the team to go to another country, find an individual, and perform surveillance on this person, we can do this. We have a network of mostly retired FBI agents whose members are tactful and ready to take on these heavy jobs.

Once, there was an individual here from Sweden who was claiming a very severe injury. He showed up in court unable to walk, unable to talk, and barely able to lift his head. Afterward, he got on the plane and went back to Sweden. One of our retired FBI agents there was able to get video of the gentleman walking his grandchild into the park, and he was playing with the child, pushing the child on the swings, throwing the child up in the air and catching it.

“It was pretty damaging,” Bob said.

When the man came to his next hearing, he showed up in court in a wheelchair. When the video was shown in the courtroom, the case was thrown out.

Our most popular investigative service at Professional Process Servers & Investigators, Inc. is running skip traces. We do about 5-10 of these a day, and we do an average of two background checks a day.

The point of sharing what other services we do on a regular and on a not-so-regular basis is to expose what actually goes into a typical investigation. Sure, serving documents is the bulk of our business, but the investigative side of things is a lot more intricate and is necessary at times. There will always be jobs that require some extra attention and thorough examination.

Even when documents are served to someone, this does not mean that everything is over. There are still trials and hearings and depositions that subsequently take place that ultimately determine the weight of the case, and sometimes, along with these, come investigations of the persons seeking relief.

As I stated in my previous post on surveillance, no, we are not stalkers. However, the investigative work we do requires us to act covertly and use our best judgment to obtain as much information as we can on an individual. The main objective of the investigator is to gather information and nothing more. Investigators do not enforce laws and are not directly involved in the cases they work.

The simple goal is to get to the truth.

Why surveillance?

White on rice.

When we think surveillance, we think of the investigator being on top of the person of interest, not letting that person out of his sight. In movies and TV shows, we see detectives and officers going on high-speed chases and hiding out on tops of buildings with binoculars to keep an eye on their subjects.

Think of The Wire. In efforts to crack drug cases, the detectives in the show went to all sorts of lengths to catch suspects. They would perch on roofs of buildings, hide on top floors of multiple-story buildings and peer through windows with their binoculars and cameras, and would sit in their patrol cars and surveille for hours on end. They would even go undercover and use deception when necessary, but this did not always turn out well.

Unlike the surveillance done on screen, the type of work done by our company usually involves non-criminal cases, mostly insurance defense work with someone claiming injuries, workers’ compensation injuries, and medical malpractice injuries. Therefore, the people of interest are not the kind who would be considered dangerous.

A typical surveillance is done as follows. We receive an assignment from the client, who is usually an attorney or an insurance adjuster. The client provides us with the individual’s name and address, and lots of times, they want to tell us what the injury being scrutinized is. However, we tend to reject receiving this particular piece of information. If we know what the injury is, we may be biased or may be accused of being biased by the opposing counsel when we get on the stand to testify.

If the subject is claiming a knee injury, for instance, and we know this, we would look out for the person limping or favoring the other leg or moving about as if nothing is wrong. Even if we try to ignore the fact that the injury is known to us, we may subconsciously still examine the individual in a biased manner.

So to avoid any conflict, we choose the oblivious route.

The stakeout typically runs from early morning to early evening and is usually done in the daytime because of the types of people involved. Generally speaking, it is easier to keep an eye on people when they are less suspecting they are being filmed. We usually get to our hiding places early in the morning, around 6, 6:30 a.m. or so, while it is still dark out. We set up on the property down the street, where we can conspicuously watch the individual come in or leave.

As far as equipment goes, the surveillance teams all possess different types of cameras. They use standard handheld cameras, their cellphones, pinhole cameras, buttonhole cameras, cameras in their hats—it all depends on the situation which they decide to use. For instance, if an investigator is following someone in a department store, he cannot realistically use a handheld camera to track this person down. The security will more than likely stop him. So under a circumstance like this, something like a body camera would be used.

When it comes to observing people in their houses or on their properties, things get a little trickier.

Sport hunting concealed cameras, which are camouflaged, are usually used in these situations. If we are having difficulty capturing video footage of someone coming out of a house, we place this type of viewer at the base of a tree with some shrubs around it and get video footage that way, for example.

Audio recording is never allowed and is deemed illegal without permission from the person who is speaking. So if someone is in the privacy of their own space, we, by no means, want to have any sort of soundtrack. If the person gets in the car and drives somewhere, we follow them. There have been people who have claimed they are not working who have left the house at 7:00 a.m. with a toolbox and got in their pickup trucks to start their work day. They go to their worksites, and we then get video footage of them hammering sawing, carrying buckets, etc.

“The video doesn’t lie,” Bob says.

This simple statement describes the foundation of surveillance. What better way to obtain information than to do so completely objectively? By solely speaking to someone, you may never get the whole truth. If money and benefits are involved, some people will lie through their teeth and fabricate injuries in order to collect the “good stuff.” But by recording someone without that person knowing, investigators can see what is really going on, whether the person is being honest or dishonest.

As stated in my previous post, Deception, we never use deception in handling our cases. We also don’t like to encounter the individual or engage in conversation with this person.

Hypothetically, say the investigator is a physically attractive young female. We would never put her in the position to act as though her car is broken down and needs help. She would not go up to the subject and say, “Hey. Can you help me with my car for a second?”

The video is more than enough. It tells the truth, and we never want to have any influence on it. ♦

Communication Between Server and Client

Probably one of the most, if not the most, important aspects of service of process is communication.

It all starts with the basics. The client reaches out to us, requesting service on an individual or a business. Along with the document, the client sends us specific instructions, such as whether this service should be attempted on a regular or rush basis. In addition, the client may include pictures, descriptions, and special guidelines, such as a specific time window in which the paper should be attempted. Already, communication is being used, and the document has not even been processed yet.

We acknowledge receipt of the document, process the document, and assign it to a server to be attempted. Once the paper leaves the client’s hands, we are responsible for it and everything that happens regarding that particular service. This entails keeping in regular communication with the client without hesitation. Once the paper is attempted, whether it is served or it is not, the client needs to know.

We are usually in touch with paralegals, and sometimes attorneys, and they have deadlines as to when they need notifications. So to avoid them hovering over us and calling us every minute to ask what’s going on with their documents, we try our hardest to reach out to them first. In our office, once servers have updates, they give them to us via e-mail, over the phone, or in person. As soon as we receive these statuses, we enter them into our system and forward them to the client. Sometimes, we call the client to provide this information, depending on how urgent and time-sensitive the service is.

When we require further instructions, such as whether we have permission to attempt an alternate address or how we should generally move forward with serving a document if service has been unsuccessful, we have to reach out to the client. Sometimes, the client does not reply immediately. In these cases, it is our duty to be persistent and continue to try and make contact with the client until we receive a response. That way, we are not holding on to papers for weeks and months at a time.

Sometimes, the client simply has other cases to be worrying about, so that’s where his main focus lies. He will receive our status e-mails and may look right over them if other matters are taking precedence at the time. But if a document, such as a summons, is left inactive for too long, it will expire. So it’s our duty to keep on top of each paper to make sure the statuses we have in our system are up to date.

Interaction between us and the client is imperative from the initial stages up until the document is served and the affidavit of service is signed and mailed to the client. The key to any relationship is communication. At the end of the day, our focus is meeting the client’s needs. Without communication between the server and the client, documents cannot get properly served. And this simple act is the foundation of what we do, right? ♦

What if we can’t get a paper served?

We are not perfect.

Not every single paper we receive is going to get successfully served. Therefore, it is necessary to explore alternate routes when we run into problems.

The infographics below show the procedures we follow for serving residences and businesses when our original attempts are unsuccessful.






It’s not a pizza.

Who enjoys have documents served on them? My best guess is no one.

This being said, the role of a process server is one that needs to be scrutinized by clients before they assign jobs to be served. Clients must understand that servers are not delivery guys. Servers are not delivering documents that people want to receive. So when the recipients of these documents attempt to avoid service, we are usually not alarmed.

As Bob states, when attorneys draft these documents, they are doing so because they are after either your money (if it’s a summons) or your time (if it’s a subpoena). If someone knows legal documents are on the way, he/she may do whatever it takes to make sure this process is not completed so an appearance in court cannot happen. However, although this may seem effective for some time, eventually, the person will most likely lose the race and will get discovered.

In his op-ed piece, Five Reasons not to Avoid Service of Process!, Dave Krieger advises, “When you don’t understand WHO is coming after you, you won’t know how to establish an “End Game Strategy” to beat down the action being taken against you.”

Doesn’t this make sense? Wouldn’t you want to know who is after you if you don’t already? And if you do, wouldn’t you want this notification so you can figure out a way to come up with a solution?

Krieger goes on to say, “Judges don’t like it when the party being served deliberately says “NO” to process, because it’s their right to know what they’re being accused of doing (or not doing)…No matter what the outcome of service, time is working against you the longer you wait to accept service.”

In these cases when we are unable to serve an individual at his/her house or business address, we run skip traces to seek alternate addresses or execute wait time and surveillance to catch him/her coming or leaving from their current address.

The delivery of legal documents is not always simple; sometimes it requires extra steps and most of all, loads of patience. ♦