Here, Bob gives a little insight to our Web Package system we offer.
Aside from this Web Package system our clients have access to 24/7, they also receive electronic statuses from us as soon as they are entered into our database. Each time our servers make an attempt on a paper, they provide this to our office staff, and we physically enter it in the system. These status updates generate automatic e-mails that go to our clients so they are aware of what’s happening with their papers. Once a job is closed out and a paper is served and a signed affidavit is scanned into our system, an automatic e-mail is generated and sent to the client as an alert. In this e-mail, along with the service details, a link is provided that gives the client access to a digital copy of their return of service.
Clients can also call us at any time during business hours, and we respond to their requests and inquiries right away. If an address we are attempting is unsuccessful and further instructions are needed, this is relayed to the client in the status e-mail that is generated. It’s our duty as professionals to make sure they are kept abreast on their services. At the end of the day, they are trusting us to perform a service for them, so we do everything in our power to get the paper served. ♦
What we’ve implemented to kind of circumvent all of the different problems that I’ve seen over my 20 years of doing this is we’ve started using an electronic service that is password-protected. You, as a paralegal, would get a username and a password for an electronic site that you can go to that you’re only gonna see your work and nobody else’s. And nobody can see anybody else’s work in the system.
You can check at any time of the day or night and look at the status of all your papers. You can go in there and say, “Well, I got a paper on John Doe. I gave it to them two days ago. Let me just check.” On the internet, on the website, put in your username and password. Here comes all your jobs. “Ooh, it says completed.” Open it up, “Oh, served last night, 10:30, individual.”
Then, there’s a block on the website that you can actually click on and get a return of service, right there on the spot. It’s not signed; can’t be signed. But it’s at least something you can put in your file until the process server actually comes in and signs the original.
This is a new system that’s been set up. It’s been going around town. We were fighting it in the beginning because we didn’t have a lot of faith in it. But all the bugs have been worked out of it now. And that’s why we’re using it now. So, if you use my company, that’s what you’ll get. You’ll get an electronic status.