Here, Bob gives a little insight to our Web Package system we offer.
Aside from this Web Package system our clients have access to 24/7, they also receive electronic statuses from us as soon as they are entered into our database. Each time our servers make an attempt on a paper, they provide this to our office staff, and we physically enter it in the system. These status updates generate automatic e-mails that go to our clients so they are aware of what’s happening with their papers. Once a job is closed out and a paper is served and a signed affidavit is scanned into our system, an automatic e-mail is generated and sent to the client as an alert. In this e-mail, along with the service details, a link is provided that gives the client access to a digital copy of their return of service.
Clients can also call us at any time during business hours, and we respond to their requests and inquiries right away. If an address we are attempting is unsuccessful and further instructions are needed, this is relayed to the client in the status e-mail that is generated. It’s our duty as professionals to make sure they are kept abreast on their services. At the end of the day, they are trusting us to perform a service for them, so we do everything in our power to get the paper served. ♦